Refund policy

Return & Refund Policy

We want you to be completely satisfied with your Timeline purchase. If you are not satisfied with your order, we offer a 30-Day Money-Back Guarantee.

Refund Eligibility

• Refund requests must be submitted within 30 days of the original purchase date.
• This guarantee applies only to purchases made directly through www.timeline.com.
• Each customer is eligible for a refund on one opened product per product type.
• Only first-time purchases are eligible for the money-back guarantee.
• Subscription orders are eligible for a refund if canceled within 30 days of the initial subscription order date.

Non-Refundable Items

• Shipping fees are non-refundable.
• Return shipping costs are the responsibility of the customer.
• Timeline reserves the right to deny refunds in cases of suspected abuse, fraudulent activity, excessive refund requests, or resale activity.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 30 days of delivery.

We may request:

• Photos of the product
• Order details
• Additional information regarding the issue

After review, we may provide a replacement or issue a refund.